Swagelok enhances the online purchasing experience
07 June 2021
Swagelok, a provider of fluid system products, assemblies, and related services, has made numerous upgrades to swagelok.com to improve visitors’ product browsing, researching, and buying experience. Powered by SAP® Commerce, the update makes it more intuitive for visitors to navigate the website, find products that meet their application needs, determine accurate pricing and availability from local authorized Swagelok sales and service centers, and efficiently place orders. Swagelok.com visitors can now more easily find detailed product information and related resources such as catalogs, CAD files, blog articles, videos, and selection tools.
New functionality such as a pop-up shopping cart preview and the ability to add products to a cart from search results makes it simpler for Swagelok customers to efficiently complete the purchasing process. An improved customer account portal offers expanded order management tools and can provide visibility into orders placed for various locations and teams within one company. Users can quickly access favorite products and lists of customer part numbers, and it is simpler than ever to share quotes, invoices, saved carts, shipping details, and reordering information with team members.
The new e-commerce platform provides a better omnichannel experience for customers, whether they order through swagelok.com or purchase products directly from their local sales and service center. New integration between SAP-based business systems at the corporate and local levels means local inventory and pricing information can be queried in real-time during the online ordering process. Orders placed by phone can now also be viewed on swagelok.com via customer’s account portals, making it easier to revisit details, track order status, and place similar orders in the future.